FAQ

Do I need to empty all of my drawers and cabinets before moving them?

It is a good idea to empty all cabinets and drawers in advance, as items may need to be turned on their side or upside down during handling. If you haven’t got around to it, we can manage – it just may take a little longer, as the drawers may need to be removed or emptied out, depending on the weight and fragility of the items inside.

How should I prepare glass items for moving?

Whether a picture frame or a glass tabletop, bubble-wrap is your friend for all large glass pieces. It provides much-needed extra protection for the fragile edges.

Should I box up my valuables for transport by the movers?

We recommend you grab all small valuables (e.g. wallets, phones, jewellery, keys, passports etc) and transport them yourself, to avoid any risk of misplacing them during the move. Of course, we will always take care of all your possessions, small valuables or large.

What happens if my furniture is damaged during the move?

While our movers come with industry-best training and all the right gear, occasionally accidents can still happen.

How should I pack my crockery and glassware?

When packing crockery, glassware and other fragile items in boxes, please wrap each piece with butcher’s paper or similar, and pad sufficiently. Scrawl “fragile” on the sides and top and point them out to your movers, so they know to take extra care.

How do I prepare my fridge for moving?

Firstly, empty out all the contents, transferring to eskies or boxes. Next, give the inside a good wipe down, and leave the fridge unplugged with the doors open, to dry out. This will help prevent any mould developing.

Can you move my gas bottle?

No, for safety reasons we cannot take gas bottles in the trucks. With that in mind, please disconnect them from barbecues or outdoor heaters. Other fire-risk items such as petrols, oils and paints should also be transported separately or disposed of before our moving team arrives.

How should I pack or protect my television for moving?

It’s best to pack televisions in their original boxes, with the foam inserts – they’re designed to protect your specific TV. If you threw yours out, don’t fret, you can also find and purchase TV moving boxes from your local storage unit. Having all the cables and accessories disconnected and packed before the move is also recommended, as it will save time on the job.

How do I move my flat-pack furniture?

All pre-fabricated, flat-pack furniture (including IKEA) should be dismantled before the move. These items are made to be moved flat, and as such the joints and locking mechanisms are not designed to tolerate the strain of transport.

How do I prep my washing machine for moving?

You want to disconnect your washing machine’s hoses and drain them of all water, to prevent leakage in the truck. If it’s a front loader, check the manual that came with the machine to see if you need to insert transit bolts. Then you’re good to go.